Matt Harris

Aben Ricks

Chris Hernandez

AMP Portal

Email Migration Tool Fields

Finding Customer Invoices in the Portal

Crediting/Debiting an Account in the Portal

Refunding a Customer's Payment in the Portal

Creating New Fleet Accounts

Deactivating Device Registration

Bypassing SMS Verification in the Portal

Cancelling Fleet Accounts

Searching for an App User in the Portal

Viewing Active Memberships for a Customer (PPV)

Cancelling a Membership in the Portal - Pay Per Vehicle

Pausing a Customer's Subscription in the Portal (Pay Per Vehicle)

Editing Vehicle Information in the Portal

Bypassing Email Confirmation in the Portal

Update a Customer's Phone Number in the Portal

Clearing a Vehicle Transfer Date

Resetting the password to sign into the AMP Portal

Resetting Portal Passwords

Deleting a User Account through the Portal

Downloading an Invoice Through The Portal

Change a Customer's Email Address

Bypassing Email Verification

Manual Email Migration

Dealing with Fraudulent Accounts

Removing Wash Codes from the Portal

Uploading Wash Codes to the Portal

Resetting Passwords via Temporary Password

Spoofing Your Location in Dev Settings

Troubleshooting & Common Issues — Portal / App Support Guide

Portal - Users & Account Section

Overview on the Legacy Uploader tools in the Portal

Legacy Member Management

In this article, we’ll cover what Unconfirmed Users are and how to manage them.

Users (Unconfirmed)

Difference between Prepaid and Remote Washes

Prepaid vs. Pre Purchased Washes

Access and edit legacy member records in the portal.

Legacy Members and Migration

User Overview on Scan Results in the Portal, for Clarity sites

Scan Results Overview

In this article, we’ll learn how to locate and manage retail purchases or transactions in the portal, including how to resend wash codes or refund retail transactions.

Finding Retail Transactions in the Portal

Navigating account subscription upgrades and downgrades through the portal

Portal - Upgrades & Downgrades

User and Account Management

Adding Employee Perks in the Portal

Deactivating Employee Perks

Add An Employee to the Portal

Deactivating an Employee in the Portal

Roles and Access

Portal - Employee Management Dashboard

Gabriel Blunt

Employee Management

Creating Coupons in the Portal

Spinner Game Setup

How to upload a batch of contacts to the portal

Uploading Contacts to the Portal

How to Find and View Gift Cards in the Portal

Popups are used for marketing purposes; they can display important information such as promotions, announcements, or training messages for employees.

Creating and Managing Popups

Information on the Contacts in the Portal

Contacts Overview

Wash Types and Creating them in the Portal

Wash Type Creation

Loyalty Portal Overview

Gift Cards Overview

Prepaid Promotions Overview

In this article, we’ll cover what SMS Automated Replies are, how they work, and how to set one up in the portal.

SMS Automated Replies

In this article, we’ll go over Add Ons — what they are, how they work, and how to create new ones in the AMP Portal.

Add Ons

Marketing

Connecting Excel with Snowflake

Overcoming the Power BI Row Limit

Exporting From Power BI

Power BI Reports Overview and Access

Reporting

In this article, we’ll explore what Animations are, how they support your site’s branding, and how to create a new one in the Portal.

Animations Overview

Konny Ho

UI Configuration

POS Information for Migration

How Migration Works

Migration Errors

Creating Legacy Records

Migrate a Membership from a Legacy POS in Attendant Mode

Integrations

Enabling "Training Wheels" for your App

Configuring Membership Pausing

Changing App Menu Options

Add Sales Tax Rates to the Portal

The Different Configurations Available for Attendant Mode

Attendant Mode Configurations

How to set up new Kiosk Groups in the Portal

Creating New Kiosk Groups

Information on the general configurations page

General Configurations

Dynamic Text

Overall description of the Menu portion of the portal

Portal - Menu Options

Jude Mullins

Voiding Prepaid Washes

Creating Legacy Records Without a Legacy Customer ID and Plan ID

In this article, you’ll learn how to locate Prepaid Wash Promotion purchases and review the current prepaid promotions available at your site.

Searching for Prepaid Wash Promotion

Portal Troubleshooting

Find answers and get help from Intercom Support and Community Experts

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