Customers do not have the ability to update the email address attached to their account in the app. To update their email address, they will need to contact support. This level of protection exists to protect access to customer accounts.
A customer's email may be updated in the portal by using the email migration tool, and uses a few checks to complete the process. In most cases, the migration should allow you to proceed.
To update a customer's email using the email migration tool, follow these steps:
On the left-hand side bar in the portal, navigate to the Migrate User Email tab under Users & Accounts.
Enter the customers current email in the left-hand field and the email that they wish to change to in the right-hand field as shown below:
Click Analyze, and the tool will determine if email migration is possible.
If there are no red flags displayed as in the above example, click Migrate User to New Email. There are no further actions required.
If there are red flags displayed on the initial check, migration may require support from AMP. Please contact [email protected].