If a customer requests a refund, you can complete that process in the AMP portal through the Billings/Payments section of the user's account. For a refund to be possible, a partial refund on the same invoice must not have already been processed, and the original invoice must have been for a positive dollar amount.
Note: customers who purchased a wash as a retail user without an account will have their transactions listed under Users & Accounts > All Transactions.
To refund a user's payment, follow these steps:
In the portal, navigate to Users & Accounts and click on Users.
Enter the customer's information, and click on their name or email address to access their account.
Click on Billing/Payments, then Invoice History. By default, the Invoice History page will display all paid invoices since the customer joined.
Click the triple-dot to the left of the payment you wish to refund then click "Refund Payment.
After clicking Refund Payment, you'll be given a prompt to fill out some information about the refund:
Amount - dictates the amount to refund; you may choose to refund the entire payment or a portion of the payment. You may not refund more than the original Amount Paid.
Reason - used to provide a reason for the refund; these options are brought in directly from our payment processor.
Comment - You must leave a comment about why the refund is being processed. These comments will serve to improve your organization's records. This comment will be automatically added to the Comments section of the user's account in the portal for your reference.
Click Refund when finished. The speed of refunds is not immediate and varies based on financial institutions involved. Typically, a safe estimate is 7-10 business days.
For immediate results, an in-app Account Credit may be an alternative option.
Note that account credits will internally credit a user's app account rather than refunding their card used for the purchase.