Cancelling Fleet accounts can be completed through the main configuration page for the Fleet.
To cancel a fleet, follow these steps:
In the portal, click Fleet Accounts, under Users & Accounts.
Search for the Fleet account and select it.
Scroll to the bottom of the page, and select Cancel Subscription.
In the following pop-up, fill out the following:
Cancel Date - Select one of the two options:
Cancel immediately - immediately cuts off access to member services (Note: this does not refund or credit the customer)
Cancel at period end - sets plan cancellation at the natural end of the customer's billing period.
Reason - use this dropdown to capture why the customer is canceling (Note: this option appears in reporting and the account's comments)
Comments - add a comment for your organization's records; this will appear in reporting and in the comments section of the customer's portal account.
Click Update to confirm the cancellation.