The AMP platform offers extensive flexibility when configuring Attendant Mode to fit your operational needs. This guide walks through the available configuration options and explains what each setting controls, helping you optimize the attendant experience for your team and customers.
To view these configurations, navigate to App Configurations > Attendant Mode in the portal.
This article will cover the configurations on the main Attendant Mode tab:
Enable Attendant Mode will ensure that it is available for use in the app.
General
Allow Attendants to Login with PIN - Enables PIN-based login for Attendant Mode. Each attendant receives a 6-digit PIN for quick sign-in without needing their email or password.
Navigate to Attendant Mode on Login - When enabled, users with an Attendant role automatically land on the Attendant Mode screen upon login instead of the home page.
Guest User ID - The User ID that routes all Guest Checkout retail transactions. This account consolidates purchases made by customers without registered accounts.
Minutes Allowed to Use Saved Payment Methods - When left blank, saved payment methods remain available indefinitely for membership and retail sales through Attendant mode. Setting a time limit (in minutes) restricts how long attendants can access a customer's saved payment method. Once the time expires, attendants must collect new card information from the customer, as the saved payment method will be hidden from Attendant mode.
Minutes allowed to send wash code - When left blank, attendants can send wash codes for memberships indefinitely. Setting a time limit restricts how long attendants can issue wash codes instead of using RFID or LPR for redemption.
Show Need Assistance Button - Displays a help button in Attendant Mode that allows staff to request assistance through configured support channels, such as phone, email, or ticket submission.
Attendant Mode Home
This section controls which tiles are displayed on the Attendant Mode home page.
Show Lookup User - Displays a search bar for finding customers by license plate, RFID, name, phone number, or email.