When a customer attempts migration in the app, errors may occur. This guide has a breakdown of possible errors that can appear and how to resolve them.
The plan is found, but the customer cannot get past the license plate field. It is highlighted in red.
This indicates the customer has a vehicle with the same license plate in their app already.
To resolve this, follow these steps in the portal:
Look up the customer's account and locate the vehicle. If it has no subscription attached, you can remove the vehicle.
Click the Actions button (triple-dot).
Select Remove Vehicle.
The customer can now attempt the migration again, and the app will allow them to add the plan to their account.
"The membership you searched appears to be canceled."
If you've verified the customer plan is still active in the legacy system, please see the following article: "Why Is My Membership Showing as Canceled During Migration?"
"This plan has already been migrated."
Please see the following article: Migration Error, this plan has already been migrated.