When customers attempt to migrate their plan in the app, they may encounter an error stating:
"The membership you searched appears to be canceled."
If the membership is active in the legacy POS system, CSRs and Admins can edit the legacy record in the portal.
To Edit the Legacy Record in the portal, follow these steps:
Navigate to "Users & Accounts" > "Legacy Members"
Search for the legacy record using the license plate number or RFID provided by the customer, and click on the record to edit.
Open the legacy record and take note that the “Canceled in POS” field has a date listed. This needs to be removed to allow the customer to migrate.
Click the x on the field to remove the date.
Scroll to the bottom of the legacy record and click “Update Legacy Member”.
The customer can now attempt the migration again, and the app will allow them to add the plan to their account.