You may come across an account that you believe is engaged in fraudulent activity. Currently, while there is no way to absolutely block users from coming back with a new device, phone number, or credit card, there are some protections that can slow fraudulent users.
There are steps to take in both the portal and in Stripe to be most effective in dealing with fraudulent accounts.
When dealing with fraudulent accounts, follow these steps in the portal:
In the portal, navigate to Users & Accounts and click on Users.
Enter the customer's information into the search bar, then click on their profile.
Click on General, then Roles and Access.
Click the checkbox that says "Suspicious Activity" so that this account is flagged. This action places a banner across the top of the account as an internal notice for your team should another team member access the account.
Next, click "Set Temporary Password" to immediately lock the account and prevent further fraudulent activity.
If you need to restore access later, you can generate a new temporary password and provide it directly to the legitimate customer.
Click Update User to save the changes you made.
To remove all associated cards in Stripe, follow these steps:
Navigate to the customer's account by searching for their name or email address.
Remove every card attached to the account by navigating to Payment methods, then clicking the Delete button by pressing the trash can icon next to the card in question. Follow any confirmation prompts.