When to Use This
If you need to trace a retail transaction, verify purchase details, or take actions such as resending a wash code or processing a refund, this is the section you’ll use to find and manage those records.
Part 1: Kiosk Transactions
When you need to find a transaction that was completed at a kiosk, follow these steps:
Navigate to the Portal → Users & Accounts → Kiosk Transactions.
Filter by Location to narrow down your search.
Use the Date Filter to help you locate the correct time frame and avoid scrolling through unnecessary records.
Search for the retail purchase using one of the following:
Customer Name
Phone Number
💡 Note: For guest checkouts, you can search by the last four digits of the card used in the transaction.
Once you’ve identified the correct transaction, verify that all details are accurate. Then, click the three-dots menu (⋮) to take one of the following actions:
Resend Wash Code
Issue Refund
Part 2: All Transactions
If the retail transaction was not made on a kiosk, it may have been completed by an attendant on a tablet or by a customer through the app.
To locate these transactions:
Navigate to the Portal → Users & Accounts → All Transactions.
Filter by Location to focus your search on the correct site.
Use the Search Bar to find the transaction by:
Customer Name
Phone Number
License Plate Number
Last Four Digits of the Card (for guest checkouts)
You can also use additional filters for more precise results:
Attendant Name – to view all transactions completed by a specific attendant
Wash Type – to filter transactions by the type of wash purchased
Once you’ve identified the correct transaction, verify that all details are accurate. Then, click the three-dots menu (⋮) to take one of the following actions:
Resend Wash Code
Issue Refund (available for guest checkouts or retail purchases only)
Need Help?
If you’re unable to locate a transaction or run into any issues while managing retail purchases, please contact AMP Support for further assistance.