This guide provides troubleshooting steps for common issues with the Cash King kiosk, including cash acceptance problems and errors when viewing cash levels through the app. Use this resource to quickly diagnose and resolve kiosk-related issues to minimize downtime and maintain optimal customer experience.
Errors
Use this resource if you're experiencing any of the following:
The kiosk is not offering a cash payment option
Error messages appear when accessing the kiosk in Attendant Mode's Cash Management page
The app displays errors when attempting to replenish or perform actions in Cash Management
The recycler or front bezel (cash entry area) has flashing lights
This guide will help you diagnose the root cause and determine the appropriate resolution for each issue.
Lights
The first step is to check whether any lights are flashing on the recycler or front bezel. If lights are flashing, follow these steps to identify the corresponding error code:
Front Bezel
Blue and red codes will flash in a sequence, to indicate the error:
Recycler
Should have a standard solid green light for each piece, but they can sometimes flash orange or red to indicate an error.
There are a few different lights on this, that relate to specific pieces of the recycler:
Each Module has its own codes.
NOTE: You may see a steady orange light on the recycler modules, this is normal. It's stating a recycler is completely full, it will show an orange light indicating this.
Jams
In most cases, cash acceptance issues are caused by jams. While these typically trigger flashing lights, it's recommended to check all potential jam points whenever the kiosk refuses to accept cash.
Check the following locations:
Note Path Jams
Recycler Jams
Please feel free to use this link to the manual for the recycler as well.
If you need additional help from AMP Support, please message in with any troubleshooting steps you've completed, and any sort of jams or light codes that you've seen during your troubleshooting.