Occasionally, you may need to reset a kiosk or device for troubleshooting. This action can be performed in the app.
Note: This action is made available based on the role of the user. Please contact your administrator for more information and/or if you aren't seeing these options.
There are multiple device types in the Clarity system:
Display - these are the non-interactive displays that greet your customers.
The display naming convention is XXX-SITE-DISP-1.
Loader - this is the station in the tunnel that sends sessions to the wash controller.
The loader naming convention is XXX-SITE-LOAD-1.
Tunnel - these are the kiosks at your tunnel sites that your customers might interact with via touch screen.
The tunnel device naming convention is XXX-SITE-TNL-1. These are the kiosks located at the lane.
Auto - these are the kiosks at your in-bay-automatic sites that your customers might interact with via touch screen.
The auto device naming convention is XXX-SITE-AUTO-1.
To reset a device in the app, follow these steps:
Open the app, and enter Attendant Mode.
Select the Maintenance Button.
Use the Device Dropdown to select which device to reset.
Click Reboot.