It may sometimes be necessary to apply a coupon to a member's account.
Note: this method will apply a coupon to a customer's account, which allows a coupon to persist after cancellation of a membership. If you desire to attach a coupon to a subscription, good only for the life of that subscription, visit the following link:
To apply a coupon to an account in Stripe, follow these steps:
Navigate to the customer's account and click the Actions button (triple-dot) at the top right of the screen.
Click "Apply coupon" from the drop-down menu.
On the popup window that follows, select the desired coupon from the drop-down menu. The menu may take a few seconds to load. Searching is possible by clicking into the box and typing as shown. Coupons will need to be created in Stripe prior to application to a customer's account.
Click Submit.
The coupon will now be visible on the left-hand column under the customer's "Insights information."
Note: to remove a coupon attached to an account, hover over the coupon, and click the trash can icon, then "Remove coupon" from the following window, as shown below:
If at any point in this guide, you seem to be unable to make the necessary changes in Stripe, you may need adjustments to your Stripe role. Please see the article Stripe Roles for more information.