What's Happening?
If your AMP Clarity tablets show a spinning loading screen when trying to log in, this typically means they can't connect to our cloud services. This is usually caused by local network connectivity issues at your car wash location.
Quick Test: Cellular Data Check ⚡
Try this first - it takes 30 seconds and tells us exactly what's wrong:
Find a tablet that has cellular capability (LTE, 4G, or 5G)
Turn off WiFi on that tablet
Make sure cellular data is enabled
Try logging into AMP Clarity
Results:
✅ Cellular login works: Your local network or internet provider has an issue
❌ Cellular login also fails: Contact AMP Support immediately - this may be a service issue
Step-by-Step Network Troubleshooting
Step 1: Check Your Internet Connection
Test with other devices (phones, computers) on the same WiFi:
Visit any website (Google, Facebook, etc.)
Run a speed test - search "internet speed test" in your browser
Try streaming a video
If other devices can't access the internet properly: Your internet is down or slow - contact your internet service provider
If other devices work fine: Continue to Step 2
Step 2: Restart Your Network Equipment
Power cycle everything in this specific order:
Unplug your internet modem (usually has coax/phone line coming in) for 30 seconds
Unplug your WiFi router (creates your local network) for 30 seconds
Plug the modem back in first and wait 2 full minutes for all lights to stabilize
Plug the router back in and wait 2 full minutes for WiFi to fully restart
Try the tablets again
Why this works: Network equipment can get "stuck" and lose connection to cloud services. A fresh restart usually resolves temporary connectivity issues.
Step 3: Check for Internet Service Problems
Visit your internet provider's website or call their support number
Ask about service outages in your area - many have online outage maps
Mention cloud services: Tell them "business applications can't reach cloud servers reliably"
Step 4: Use Your Backup Options
While waiting for network issues to resolve:
AMP Mobile App: Staff can use Attendant Mode on their phones with cellular data
Cellular tablets: If you have tablets with cellular plans, switch them off WiFi temporarily
Manual processes: Keep paper backup for critical transactions if needed
Step 5: Network Settings Check (Advanced)
Only if you're comfortable with network settings or have IT support:
Check for these common issues:
Guest network login: Some networks require accepting terms in a web browser first
Firewall restrictions: Business networks may block cloud services
DNS filtering: Some internet filters block business applications
Quick DNS fix to try:
Change your router's DNS settings to Google DNS (8.8.8.8 and 8.8.4.4)
Or ask your IT provider to whitelist Microsoft Azure services
When to Contact Your Internet Provider
Call your ISP if you notice:
Internet is slower than usual on all devices
Frequent disconnections throughout the day
Other cloud-based apps (email, file sharing) also having problems
The problem started after recent network changes
What to tell them: "We run a business application that connects to Microsoft Azure cloud services. Our devices can browse the web but can't reliably connect to cloud servers. We're seeing DNS resolution problems. Can you check our connection stability and make sure cloud traffic isn't being filtered or throttled?"
When to Contact AMP Support
Email us at [email protected] if:
Tablets don't work even when internet seems fine for everything else
Both WiFi AND cellular data login fail
You've restarted equipment multiple times but issue keeps returning
You need help determining if this is network-related
Please tell us:
Which troubleshooting steps you tried
Whether cellular data login worked
If other internet services work normally
What your internet provider said (if you contacted them)
Prevention & Best Practices
Keep Your Operation Running
Cellular backup: Ensure at least one tablet has an active cellular data plan
AMP Mobile App: Train staff on Attendant Mode for backup operations
Regular restarts: Restart network equipment monthly during slow periods
Monitor Your Network
Document patterns: Note when issues happen (time of day, weather, etc.)
Speed tests: Run monthly speed tests to catch performance degradation early
Provider contacts: Keep your ISP support number easily accessible
Work with Your Internet Provider
Business service: Consider upgrading to business-class internet for better support
Service level agreements: Understand your provider's uptime guarantees
Backup connectivity: Some locations benefit from secondary internet connections
Understanding the Technical Background
How AMP Clarity Works: Your tablets need to connect to our cloud servers (hosted on Microsoft Azure) to authenticate users and sync transaction data. When your local network has issues reaching our cloud services, tablets can't log in even though they might be able to browse websites.
Why Cellular Data Works: Cellular connections bypass your local network entirely, connecting directly to our cloud services through your mobile carrier's network. This is why cellular login working confirms the problem is with your local internet connection.
Common Network Issues:
Internet service provider outages or slowdowns
Router or modem hardware problems
DNS (address lookup) configuration issues
Firewall settings blocking business applications
Network equipment overheating or aging
Most connection issues resolve quickly once the underlying network problem is fixed. Our system is designed to automatically reconnect once stable internet service is restored.