In addition to the following features, enhancements and bug fixes, our team has been busy working on
back-end performance improvements and exciting new expansions to the AMP suite of products!
1. NEW FEATURE – Zendesk Integration
AMP now offers integration with Zendesk ticketing – if activated via the portal, a Support
Ticket icon will appear in the support tray in the mobile app. When the help ticket option is
selected, app users can submit a ticket to Zendesk.The in-app form requests information from the end user prior to submission and auto-sends
both phone number and email to allow your customer care team to provide the best support
possible.As always, all of the text in the Zendesk ticket is dynamic. Use the search “HELP_TICKET” to
find the dynamic text related to this feature. There are two pieces of dynamic text we
included to help your customer care team automatically categorize tickets. These include:HELP_TICKET_SUBJECT_AUTO_PREFIX - The text that is prefixed to the user
submitted subject when a ticket is sent to Zendesk via the mobile app form.HELP_TICKET_AUTO_BODY_FOOTER - The text that is appended to the user
submitted message body when a ticket is sent to Zendesk via the mobile app form.
[PhoneNumber] variable is available.
2. Feature Improvements
New evaluations available in customer journeys.
Subscription location
Subscription plan level
Subscription price
Please reach out to [email protected] if you are interested in adding these
evaluations to your customer journey toolbox.
Expanded tap-to-pay capabilities to more areas of the app. The option to connect to a card
reader for tap-to-pay functionality has been added to the following Attendant Mode flows:Plan sign-up
Modify Plan
Change payment method
Updated emails to conform to industry standards. All emails sent from the AMP platform
have been updated to meet the new industry requirements rolling out in February 2024.One click unsubscribe is now present in all AMP generated emails
All AMP email formatting meets RFC 5322 requirements
Added the ability to log out of the app from the AM home screen. Attendants are now able
to log without having to exit Attendant Mode and navigate to the more menu.
Updated editing capacity in the Legacy Members Form. Admins and CSRs can now edit the
mapped AMP plan and price.
Improved RFID scanner capabilities. The RFID scanner now reads barcodes instead of
numeric codes to help avoid misreading numbers (e.g. 6 for an 8).
3. Bug Fixes and Other Enhancements
Fixed an issue where the membership pill displayed the upcoming bill date when the
membership was in a past due state.Added new dynamic text to the app home screen. LOYALTY_HOME_SCREEN_POINT_LABEL
can now be used to allow configuration of the point name underneath loyalty point count on
the home screen.Fixed a bug that was causing messages and push notifications not to be sent when filtered
on location.Fixed a bug that caused messages and push notifications not to be editable after being
created.Fixed a bug that was causing integrations with an integration strategy of “manually handled
in POS” to not display RFIDs or allow search by RFID on the users page.Fixed a bug that caused the popup audience to display as zero when a wash filter was
applied.Fixed a bug that was causing columns to be shifted out of view in some portal list view
screens when field values were too long