NEW FEATURE - Attendant Mode Wizard
Key characteristics of the Wizard:
The retail and membership sales flow has been combined, starting with selection of
the wash type and providing an opportunity to upsell the customer to membership.The account creation step (email and phone number collection) is the last step of
the process before checkout.Headers and Sub Headers driven by dynamic text are available on every screen/step,
providing your attendants with a smooth and clear sales process that doesn’t rely on
memorization.Quick tap to add domains make for faster email address collection.
The New and Improved Attendant Mode Configurations:
With the addition of the Wizard, we felt it was time that Attendant Mode receive its very
own menu item – you will now find “Attendant Mode” under “App Configurations”. This is
where you will go to configure both the Wizard and your legacy Attendant Mode settings.
Attendant Mode Tab – This tab is home to all the Attendant Mode configurations
you are used to seeing with some small tweaks to normalize the wording of the
fields and make them more consistent with one another.
The checkbox inputs that previously controlled the visibility of the add
vehicle screens in the sign-up flow have been replaced with a new
dropdown input called “Add Vehicle on Signup Approach” to make the
configuration more readily understandable.Inputs have been updated to all use “Show”, “Allow” and “Collect” verbiage
(instead of a combination of “Show”, “Hide”, “Allow”, “Enable”, “Disable”,
“Collect”, “Do not collect”).The following table outlines how each configuration option on the new form
maps to the retired input.
Attendant Wizard Tab – This tab is home to all the settings related to the new
Attendant Wizard flow.
The retail wash approach controls how non-member wash purchases are
processed in the new wizard. The options are outlined in the following table:
The Attendant Wizard Options section allows you to control what options
are visible in the Attendant Wizard home screen. The active state, text and
color for all available buttons can be set here:The dynamic header and sub-header for each screen can be set up using dynamic text in the portal. All text related to the wizard will be prefixed with AM_WIZARD.
2. NEW FEATURE – Legacy Member Uploader and Creation Form
Legacy Member Uploader – you can now download a legacy member template (blue button
in the middle of the top of the page), populate it and then upload it via the upload legacy
member file button (grey button on the right of the top of the page). You can also download
existing legacy member records, modify them and re-upload them, as needed.There are certain calculated fields that cannot be edited, those include:
Migration Status
Canceled by AMP
Canceled by AMP Failed
3. Feature Improvements
New External API Endpoints.
Gift Card Purchasing, Redemption & History
api-user/giftcard/get-invoice
api-user/giftcard/purchase
api-user/giftcard/resend
api-user/giftcard/redeem
api-user/giftcard/get-history
Update User Info
api-user/update
Added a new configuration to restrict members from pulling wash codes. You can now
choose to restrict members from pulling membership wash codes via the app. If you set the
“Allow members to pull wash codes” field on the General Configurations form to FALSE,
when the customer clicks “Get a Wash”, they will be prompted to see an attendant for help.
Dynamic Text: MEMBER_WASH_CODE_NOT_ALLOWED_HEADER and
MEMBER_WASH_CODE_NOT_ALLOWED_DETAILSBrand Image: MemberWashCodeNotAllowed
Added deal redemption as a Customer Journey trigger and evaluation. We’ve expanded
customer journeys to include the redemption of a deal as a trigger to kick off a customer
journey. The deal redemption evaluation lets you check if the deal that was redeemed is a
particular deal and if so, complete a follow up evaluation or action.
4. Other Enhancements
Added a configuration to allow control over the visibility of the “All Deals” tab on the deals
screen. If “Show All Deals tab on deals screen” is not set to TRUE, the All-Deals tab will be
hidden, only showing local deals.Updated the Legacy Members page in the portal to always be visible. Previously, the legacy
member data was only visible if the “Enable POS Migration” field was set to TRUE. This
change will allow customers that have already launched new build sites to more easily
prepare for launching legacy sites that require membership conversion.Updated the verbiage on the Edit Vehicle screen Active Discount section in app to make the
monthly charge (reflective of the total discount being applied) more clear.Removed the ability to delete system generated comments in portal and restricted delete of manual comments to users with Admin level role or higher.
5. Bug Fixes
Fixed a bug that required a configurable page to be selected before saving a new or updating
an existing app menu item in portal.Fixed a bug that caused new fleet users to not be saved successfully if any of the user emails
in the batch were already existing users for that fleet account.Fixed a bug that allowed a coupon with Pay Per Wash Invoice metadata to be incorrectly
applied to subscription purchases.Fixed a bug where the tax rate uploader was failing when there were greater than 4,000
records being uploaded.