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Changing Tax Status for an Account (Stripe)

Written by Matt Harris

All customer profiles will default to being taxable, but can be changed to tax-exempt in Stripe. This article defines the tax statuses available and walks you through how to change a customer's tax status in Stripe.

Tax status definitions:

  • Taxable - tax is applied if the jurisdiction where payments are being made and product/services purchased are both taxable

  • Exempt - tax is not applied, even if the jurisdiction where payments are being made and products/services purchased are both taxable

  • Reverse - the car wash is responsible for paying taxes if the jurisdiction where payments are being made and product/services purchased are both taxable

To modify the tax status for an account in Stripe, use the following steps:

  1. Search for and access the user's account by entering the user's name or email address into the search box and selecting the appropriate customer account.
    ​Note: for Fleet accounts, search the fleet admin's email address
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  2. Click the triple-dot near the upper right of the account screen.
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  3. Click "Edit information" from the drop-down menu.
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  4. Click "Billing information" to expand the tab and scroll down to the "Tax status" section. Click to choose the appropriate taxation method.
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  5. Click "Update customer" to save any changes when finished.

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